Sunday, July 22, 2007

Internet provision a Cottage Industry?

I finally got around to getting a broadband Internet connection for home. Even I am laughing at me about me on this one. During the sign-up procedure though something odd happened.

I needed to enter my address (for provisioning and billing purposes) and so the ISP had presented me with a very nice form for doing so. Unfortunately I can't get back to that form to present a snapshot so I'll describe it.

It had a drop-down list for location-type which would alter the form when you selected something from it. If you selected unit it would ask for a unit number, if you selected caravan then it wanted to know where it was parked, etc.

The real fun came when I selected House. I live in what I would consider to be a house. It's no castle, but it isn't a cardboard box either. Apparently a house needs three numbers associated with it to uniquely identify it on a street.

My house has only been allotted 1 number by the shire so I entered it 3 times and clicked next. No such luck. The form was smart enough to realize that the numbers were likely wrong but still no clue as to what they were all for.

I tried only filling out one of the fields and leaving the other two blank. No such luck on any of them.

After trying several different ways to figure this out I eventually cracked and rang the support line for the service I was trying to sign up for. I calmly related the problem and got a very helpful answer back:

Don't select House on the menu. Try something else instead.

How obvious. So now I live in a cottage according to my ISP. It might have just one number but it's still home to me.